FAQ -

Order Issues

For any order issues you could contact us via our Contact form here in the website or just write us an email at Sashupcycling@gmail.com.

24/7 support is available

I’m missing an item from my order, what do I do?

Items are very strictly placed and checked before sent to you.
But still, if this happens please contact us and we will find the best way to help you.

What do I do if I receive a faulty item in my order?

If a faulty item is sent to you please contact us by email with pictures attached.
We will send you the correct item as fast as we can.

Delivery

Deliveries across France, Europe and US are sent by carrier Colissimo.

What should I do if my order hasn’t been delivered yet?

If your items are still not delivered, please contact us to check with the carrier and send you again the tracking number.

How can I find your international delivery information?

We are able to sent to all countries across Europe and US.
For international deliveries we are using Colissiomo as they are the most trustable carrier.

Can I track the delivery of my order?

As soon as we sent you the order, we will sent you also an email with tracking number so you can check it.

Returns & Refunds

What is your International Returns Policy?

You could return or ask for refund for an item if you contact us on our Contact form here in the website or send us an email to Sashupcycling@gmail.com.
Please describe your issues and we will work on it as soon as possible.

I’m an International customer. How do I return something to you?

Returns could be arranged by contacting us via our contact form here in the website or by sending us an email at Sashupcycling@gmail.com.

Can I return an item for an exchange instead of a refund?

This option is possible but firstly it should be arranged by contacting is via our contact form or sending us an email at Sashupcycling@gmail.com.

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Order Issues

Delivery

Returns & Refunds